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Online travel agency Expedia has been one of the largest companies to accept bitcoin payments since 2014, but it seems that they have stopped supporting this form of payment, prompting users to look into other travel services.

It was reported on July 2nd by that an Expedia representative confirmed that the company has stopped accepting bitcoin for hotel or flight bookings and that it was searching for alternative payment options. The representative said the company apologized for the inconveniences they might have caused its clients because they failed to notice them about the change in advance.

Expedia’s Issues

The report stated that Expedia experienced regular issues with bitcoin payments, including customer dissatisfaction regarding the payment process timing out, a chaotic refund process, and some customers discovering that they had to pay with their credit card even after made the payment in bitcoin beforehand.

Expedia gave no response to CCN’s multiple requests for comment. The company also didn’t post anything that might mention their decision to cease accepting Bitcoin or in its first quarter financial report.

Was Coinbase to Blame?

Many posts have speculated that the decision to stop accepting bitcoin payments was somewhat related to Coinbase, the bitcoin payment processor of Expedia, implemented a new merchant tool that modified its custodial merchant service.

Reddit posted in late March that it would cease accepting bitcoin as a form of payment for its premium membership program, Reddit Gold, mainly in consequence of Coinbase’s new merchant platform. A Reddit administrator was cited to say that Coinbase’s change, as well as some problems with the bitcoin payment option, led the service to terminate bitcoin payments.

One Reddit poster observed that Expedia’s recent action was particularly unfortunate for users from the tech industry since many of them get a part of their salaries in cryptocurrency.

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